Encountering issues with your security guards can be an exasperating experience, but it is crucial to address and resolve these matters promptly to maintain a safe and secure environment. Ruminate no more on the problem at hand, as this informative blog post will guide you on how to effectively handle any concerns you may have with your security personnel. Whether you are facing issues with their performance, behavior, or any other related aspect, here are some practical steps you can take to ensure a timely solution.

Key Takeaways:

  • Open communication: It is essential to establish open lines of communication with the security guards if you have a problem. Approach them with respect and clearly articulate your concerns to find a solution.
  • Document incidents: Keep a detailed record of any incidents, issues, or problems involving the security guards. Include dates, times, locations, and any individuals involved. This documentation can be helpful when addressing the problem with management or authorities.
  • Contact management: If the issue persists or if you are unsatisfied with the resolution, contact the security company or the management responsible for overseeing the security guards. Provide them with a clear description of the problem and the steps you have already taken to resolve it.


Evaluating Your Security Guards

The security of your establishment relies heavily on the performance of your security guards. Therefore, it is crucial to regularly evaluate their effectiveness and professionalism. By conducting a thorough evaluation, you can identify any issues or areas for improvement and take appropriate action. In this chapter, we will explore different aspects of evaluating your security guards, helping you ensure a safe and secure environment.

Identifying Signs of Ineffective Guarding

When evaluating the performance of your security guards, it is essential to be able to recognize signs of ineffective guarding. Ineffectiveness in security guards can put your establishment at risk and compromise the safety of both your assets and personnel.

One telltale sign of ineffective guarding is a lack of attentiveness. If your guards appear distracted or disinterested in their surroundings, they may not be fully committed to their duties. Additionally, if they frequently fail to follow standard operating procedures or fail to enforce rules consistently, it could indicate a lack of professionalism and effectiveness. These signs should not be taken lightly, as they could indicate potential vulnerabilities in your security system.

Assessing Professionalism and Efficiency of Security Guards

Another important aspect of evaluating your security guards is assessing their professionalism and efficiency. Professionalism is vital because your security guards represent your establishment and act as the first line of defense. You need guards who demonstrate a high level of professionalism, including maintaining a neat appearance, showing respect towards employees and visitors, and communicating clearly and effectively.

Efficiency is equally important; security guards should be able to handle situations effectively and promptly. They should possess the necessary skills to handle emergencies, diffuse conflicts, and deal with potential threats without hesitation. By assessing their response time, problem-solving abilities, and decision-making skills, you can determine whether they can handle the demands of their role effectively.

When it comes to evaluating your security guards, attentiveness, adherence to procedures, professionalism, and efficiency play significant roles. Identifying signs of ineffective guarding allows you to address any vulnerabilities promptly, while assessing professionalism and efficiency helps ensure that you have competent guards protecting your establishment.

Addressing Issues with Security Guards

Any company or individual who relies on security guards to protect their property and ensure the safety of their employees faces the possibility of encountering problems with their security personnel. It is important to address these issues promptly and effectively to maintain a secure and efficient work environment. In this chapter, we will explore different strategies for dealing with problems related to security guards and provide you with actionable steps to resolve them.

Approaching Security Guards about Performance Concerns

When you notice a security guard’s performance falling short of expectations, it is important to address the issue directly and professionally. By addressing performance concerns early on, you can prevent them from escalating into more significant problems that may compromise your security. Before approaching the guard, take a moment to review your observations and gather any relevant information that supports your concerns.

Make sure you provide specific examples of incidents or behaviors that have raised concerns. Instead of making generalized statements, focus on specific instances where you have noticed issues. Be respectful and avoid making assumptions or accusations. Start the conversation by expressing your appreciation for their work, but also communicate your concerns and expectations clearly. This will help to ensure a productive and constructive conversation.

If you feel uncomfortable or uncertain about approaching the security guard directly, consider involving their supervisor or manager. They may have more experience in addressing performance issues and can provide additional guidance and support. It is crucial to document all conversations and actions taken regarding the issue for future reference.

Conflict Resolution Strategies for Security Guard Issues

Even with clear communication and expectations, conflicts may arise between security guards and other employees or among the guards themselves. It’s important to address these conflicts promptly to maintain a harmonious work environment and prevent them from impacting the overall security of your premises.

To resolve conflicts effectively, follow these strategies:

1. Encourage open communication: Encourage all parties involved to openly express their concerns, listen actively, and show empathy. This will help in understanding each other’s perspective and finding common ground. 2. Mediation: Consider bringing in a neutral third party to mediate the conflict. This can be a supervisor, HR representative, or an external mediator. Mediation provides a structured environment for all parties to express their concerns and work towards a resolution. 3. Clarify expectations: Ensure that all parties understand their roles, responsibilities, and the expectations set forth by your company. This clarity can help avoid misunderstandings and promote a more harmonious work environment. 4. Provide training and support: Offer training programs and resources to enhance conflict resolution skills among security guards. By equipping them with the necessary tools, you can empower them to handle conflicts more effectively. Remember, addressing conflicts promptly and effectively is essential for maintaining a secure and conducive work environment. By following these strategies, you can resolve issues and foster a positive working relationship among your security guards and other employees.

Seeking Professional Help

However, there may come a time when the issue with your security guards becomes too complex or serious for you to handle on your own. In such cases, it is crucial to seek professional help to address the problem effectively and efficiently.

When to Involve a Security Guard Supervisor

If you have attempted to resolve the issue with your security guards directly but have not seen any improvement, it may be time to involve their supervisor. Contact the security guard company or agency that provided the guards and explain the situation in detail. Provide specific examples of the problems you have encountered, such as instances of negligence or unprofessional behavior. By involving their supervisor, you can escalate the issue and ensure that it receives the attention it deserves.

Navigating Legal Channels If Necessary

In certain situations, the problems you face with your security guards may warrant legal intervention. If you believe that their actions or negligence have put your property, employees, or customers at risk, it is important to explore your legal options. Consult with an attorney specializing in security guard disputes to understand the applicable laws and regulations in your jurisdiction. They can guide you through the legal process, help you gather evidence, and advocate for your rights. Engaging in legal channels can provide you with the necessary support and leverage to address serious security guard issues effectively.

Preventing Future Problems with Security Guards

After experiencing a problem with your security guards, it is crucial to take proactive steps to prevent similar issues from arising in the future. By implementing certain strategies and practices, you can ensure the safety and security of your premises, employees, and assets. This chapter will outline two key approaches to preventing future problems with security guards: hiring highly qualified individuals and providing regular training and reassessment.

Hiring Highly Qualified Security Guards

One of the most effective ways to prevent problems with your security guards is to ensure you hire individuals who are highly qualified for the role. When it comes to security, you cannot afford to compromise on the quality and professionalism of your staff. Conduct thorough background checks on applicants, including verifying their previous employment, certifications, and licenses. Look for strong communication skills, a high level of physical fitness, and a keen attention to detail.

By selecting highly qualified security guards, you can greatly minimize the risk of encountering problems in the future. These individuals will possess the necessary expertise to handle diverse situations and adapt to new challenges effortlessly. Moreover, their professionalism and commitment to their roles will create a sense of trust and reassurance among your staff and visitors.

Regular Training and Reassessment of Security Guards

Hiring skilled security guards is just the first step; investing in their ongoing training and reassessment is equally important. The security landscape constantly evolves, and it is crucial for your guards to stay updated with the latest industry trends and best practices. Conduct regular training sessions to enhance their skills in areas such as conflict resolution, emergency response, and crowd management. Additionally, reassess their performance periodically to identify any areas that require further development.

Regular training and reassessment not only enhance the skills of your security guards, but they also instill a sense of accountability and dedication in their work. By investing in their professional growth, you demonstrate your commitment to maintaining a high standard of security within your organization. This proactive approach significantly reduces the likelihood of future problems and ensures that your security guards are prepared to handle any situation effectively.


Presently, being aware of what to do if you have a problem with your security guards is crucial in maintaining a safe and secure environment. By promptly addressing any issues that arise, you can ensure that your premises remain secure and that the concerns of both your employees and clients are heard and resolved. Whether it involves communicating with the security company, documenting incidents, or seeking legal advice, taking action can help rectify any security guard problems and prevent future complications. Remember, you have the authority to enforce proper security measures, and by doing so, you can safeguard the well-being of your business and those within it.


Q: What should I do if I have a problem with my security guards?


If you encounter any issues with your security guards, it is important to address them promptly in order to maintain a safe and secure environment. Follow these steps to resolve the problem:

  1. Document the issue: Take note of the specific incidents or problems you have encountered with your security guards. This will help you present clear facts when discussing the matter.
  2. Communicate with the security company: Contact the security company responsible for providing the guards and inform them about the problem. Clearly articulate the details of the issue and provide any supporting documentation or evidence.
  3. Request a meeting: Arrange a meeting with the security company’s management to discuss the problem in person. During the meeting, express your concerns, provide any additional information, and seek their immediate action to address the issue.
  4. Implement corrective measures: Work collectively with the security company to establish a plan for addressing the problem. This may involve additional training for the guards, re-allocating personnel, or taking disciplinary action if necessary.
  5. Monitor the situation: Continuously evaluate the performance of the security guards after the problem has been addressed. If the issues persist or new concerns arise, promptly escalate them to the security company’s management.

Q: How can I ensure that my security guards are properly vetted and trained?


Ensuring proper vetting and training of security guards is crucial to maintaining a high level of security. Here are some steps to help you accomplish this:

  1. Select a reputable security company: Choose a security company with a good reputation and proven track record in providing well-trained security personnel.
  2. Request information on vetting procedures: Inquire about the security company’s vetting process for their guards. This should include background checks, verification of qualifications, and screening for criminal records.
  3. Ask about training programs: Determine the training programs that the security company implements for their guards. Ensure that they receive comprehensive training in areas such as emergency response, conflict resolution, and customer service.
  4. Inspect licenses and certifications: Request proof of licenses and certifications for all security guards assigned to your premises. This helps confirm their qualifications and adherence to legal requirements.
  5. Regularly evaluate performance: Continuously assess the performance of the security guards in regard to their duties and responsibilities. Promptly address any gaps or deficiencies by working with the security company.

Q: What are my options if I am not satisfied with my current security company?


If you find yourself dissatisfied with your current security company, you have several options to consider:

  1. Communicate your concerns: Schedule a meeting with the management of the security company to discuss your issues and areas needing improvement. Clearly articulate your expectations and give them an opportunity to address your concerns.
  2. Seek alternative security providers: Research and identify other reputable security companies that may better meet your needs. Request proposals, conduct interviews, and thoroughly assess their capabilities before making a decision to switch.
  3. Review your contract: Carefully review the terms and conditions of your existing contract to understand your rights and obligations. Ensure you are aware of any termination clauses, notice periods, or penalties that may apply.
  4. Consider legal advice: If necessary, consult with a lawyer familiar with contract law and security industry regulations. They can guide you on the best course of action, particularly if your concerns are not being adequately addressed.
  5. Give feedback: Provide feedback to industry associations or regulatory bodies about your experience with the security company. This may help raise awareness and prevent similar issues for others in the future.